Introduction

Rae is YeshID's built-in AI assistant for identity, access, and security work. You can now reach Rae right from Slack — ask a question in a direct message or @-mention Rae in a channel, and Rae answers in the thread. This means you don't have to switch over to the YeshID app to check who has access to an app, see the status of a request, or ask for access yourself.

This guide explains how to message Rae in Slack, what Rae can and can't do there, and how the experience differs depending on whether you're an admin or an everyday employee.

Before you begin

Make sure that:

• Slack is connected to YeshID. Rae uses your existing YeshID Slack app. If you haven't connected Slack yet, set it up first (Settings > Notifications > Add to Slack).

• Rae in Slack is enabled for your organization. This is turned on by YeshID. If Rae doesn't respond when you message it, the feature may not be enabled for your org yet.

• You're an active YeshID user. Rae only responds to people who can sign in to YeshID. Deactivated accounts and people who haven't finished onboarding won't get a reply.

How to message Rae

There are two ways to talk to Rae in Slack.

Direct message

Send a direct message to the YeshID app in Slack, just like you'd message a teammate. Rae opens a thread under your message and replies there, so longer answers don't clutter your DM column.

Channel mention

In any channel the YeshID app has been added to, @-mention it (for example, "@YeshID what access does this app have?"). Rae replies in a thread on your message, and that reply is visible to everyone in the channel.

Rae only responds when you explicitly mention it — it never jumps into ordinary channel conversation.

Conversations are organized by thread

Each Slack thread is its own separate conversation with its own memory:

• Start a new conversation by sending a new top-level message (or a new channel mention). Rae starts fresh, with no memory of earlier threads.

• Continue a conversation by replying inside an existing thread. Rae remembers what you've already discussed in that thread.

If two people are talking to Rae in the same channel thread, each person's conversation stays private to them — Rae keeps everyone self-scoped.

While Rae is working on an answer, you'll see a brief "Rae is thinking…" placeholder. Rae's replies use normal Slack formatting, and longer results (like a table of users) may come back as an attached CSV file.

What Rae can do in Slack

What Rae can help with depends on your role in YeshID. Both admins and employees can chat with Rae; the difference is the scope of what Rae can see and do.

For admins

Admins can use Rae in Slack the same way they would in the YeshID app — to investigate and to act:

• Ask questions about access and identity — for example, "What access does alice@company.com have?" or "Who can reach our production database?"

• Review posture and risk — surface things like OAuth apps with high-risk scopes, or the blast radius of a given account.

• Take action, with your approval — Rae can do things like grant or change access, cancel a pending approval, or manage a workflow. Any action that changes something is confirmation-gated: Rae posts a Proceed / Cancel card, and the change only runs after you click Proceed.

Rae's investigations are read-only by default. It won't change anything unless you explicitly approve a specific action.

For employees

Employees get a friendly, self-service version of Rae that only ever works on your own access. You can:

• See your own access — "What apps do I have?" Rae shows the applications, accounts, and grants that belong to you.

• Check your requests — "What's the status of my access request?" Rae lists your requests and whether each is pending, approved, or rejected.

• Find out what you can request — Rae can tell you which apps are available for you to request.

• Request access — ask for an app and Rae posts a short form (role, time frame, any required fields, and a reason) for you to fill out and submit. Your request then goes to an approver, just like a request made in the YeshID app or with the /request command.

• Get suggestions — if you ask what you might be missing, Rae can suggest apps your teammates commonly have.

Employees can only see and act on their own access. Rae can't look up another person's access or do anything on someone else's behalf from the employee experience — for that, it'll point you to an administrator.

Approving Rae's actions

When Rae proposes a change, it posts a confirmation card with two buttons:

• Proceed — go ahead and make the change.

• Cancel — don't make the change.

The action runs only after you select Proceed. If a confirmation is no longer current (for example, it's been replaced by a newer one), the button is rejected with a note that the confirmation is no longer active, so an old button can never trigger the wrong action.

Things to know

• Rae can't read file attachments yet. If you send a file, paste the relevant text into the message instead and Rae will work from that.

• Replies appear in threads, not the main DM column — check the thread for Rae's answer.

• Rae only responds to active users on a paid plan. If Rae doesn't reply, confirm the feature is enabled for your org, that you're on a paid plan, and that your YeshID account is active.